Tenant Relations Officer

This position is responsible for providing support in maintaining effective relationships between tenants and the company; and is able to assist in the implementation of strategies that preserve the interests of the company as well as in sustaining the tenants’ operations.


Role and Responsibilities

  1. Maintain, review, and update tenant files
  2. Provide support in maintaining effective relations with tenants in order to ensure that they are of their responsibilities.
  3. Assist tenants and prospective tenants in complying with internal processes and procedures from the beginning to the end of their tenancy.
  4. Assist in the dissemination of information to the tenants on all operational matters
  5. Recommend changes to policies, programs and procedures, including House Rules
  6. Conduct, evaluate and interpret tenant satisfaction surveys
  7. Improve rent collection by participating in the resolution of collection issues between tenants and the company
  8. Act as the point person whom tenants may contact for any tenancy-related query or concern
  9. Perform other related duties as required


Job Qualification

  1. Bachelor’s Degree in one of the following: Engineering, Hospitality/ Tourism/Hotel Management, Legal Management, Business Administration, Property Management, Development/ Real Estate Management or equivalent.
  2. At least one (1) year experience in the related field.
  3. Well-developed English and Tagalog communication skills (verbal and written)
  4. Proficient in MS Office software (Word, Excel, PowerPoint)
  5. Ability to read and comprehend legal documents and operations manuals.
  6. Good commercial acumen and customer-service oriented.
  7. Ability to liaise, influence and interact effectively with diverse audiences
  8. Must be physically able to move around and perform full inspections of tenant units, including, occasionally, sites at buildings under construction.